Info

ENTRY TIMES

FRIDAY 31st JULY

• Gates will open at 3pm.
• Gates close at 8.30pm

SATURDAY 1st AUGUST

• Gates will open at 12pm.
• Last queue entry by 7.30pm – Gates close 8pm

SUNDAY 2nd AUGUST

• Gates will open at 12pm.
• Last queue entry by 7.30pm – Gates close 8pm

ENTERING & EXITING THE FESTIVAL

There are 2 Entry and Exit points:

East Gate
Hillsborough Park
Penistone Rd
Sheffield
S6 2AN

OR

West Gate
Hillsborough Park
Middlewood Road
Sheffield
S6 4HA

• At the gates you will be asked to present your paper ticket which will then be scanned and exchanged for a wristband.
• Please don’t bring any unnecessary items to Tramlines. We won’t allow bags in that are any bigger than A4. Bags will be searched on entry to the event, to avoid lengthy queues we strongly advise that you do not bring a bag.
• Bag searches and security may take a little while so please consider this and remember to be patient. Security and safety are our number one priorities.
• Weekend Ticket holders can re-enter the site up until 8pm.
• Day Ticket and VIP Day Ticket holders are not permitted to re-enter the festival.

PERSONAL SAFETY

• Event stewards are here to help you. Don’t be worried about asking for help in any situation, whether it’s asking for directions or to report something or someone you’re worried about.
• We have on site 24/7 security and stewards who are there for your protection. They’re there watching over things so that everyone can enjoy the festival as much as possible.

EMERGENCIES

• There are hundreds of security, stewards and staff on duty, all of which wear our event tabards. Locate a member of staff for any emergencies, who will be able to assist, or locate the correct assistance.
• If a serious or life-threatening crime is being committed, please contact a member of staff or police officer immediately. If in the unlikely event you can’t find someone, please call 999.

WHAT TO BRING

Please look after all your valuables during your time at the festival. Remember, your possessions are your responsibility, so only bring what you need – the less stuff you need to keep an eye on, the better.

• YOUR PAPER TICKET
• ID
• SUNCREAM
• A HAT, RAINCOAT (WEATHER DEPENDENT)
• A REFILLABLE WATER BOTTLE (500ML)
• UNSEALED 500ML DRINKS WILL BE ALLOWED

WHAT NOT TO BRING

• LARGE BAGS
• DRUGS
• ILLEGAL SUBSTANCES
• ALCOHOL
• CANS
• GLASS
• FOOD (BABY FOOD IS PERMITTED)
• BBQS
• GAS STOVES
• TABLE
• CHAIRS
• GAZEBOS
• AUDIO/VISUAL RECORDING EQUIPMENT (PROFESSIONAL)
• FIREARMS
• FIREWORKS
• WEAPONS OF ANY SORT
• ANIMALS

CASH

There will be cash points dotted around the site for cash withdrawals. Please bear in mind there will be a charge.

RESIDENTS

For all the key info in regards to Residents surrounding Hillsborough Park please read here

WEEKEND TICKETS

Gives you access to all 3 days of Sheffield’s biggest party! For a limited time only get a FREE Tramlines Scarf with your 2020 Ticket! More info here

PAYMENT PLAN

Tier 2 payment plans are now on sale for just £11.67/month + fees – available here

VIP UPGRADE

Upgrade your Weekend Ticket to VIP for for all of these perks: Queue Jump, access to private VIP area with Bars and Posh Toilets. Get all of the above for only £50 extra per ticket across the entire weekend! Must be purchased alongside Weekend General Admission to permit entry to site.

Please note 12 & Under’s must also have a VIP upgrade in order to enter the VIP area.  Purchase your VIP Upgrade Ticket here.

RESIDENT TICKETS BALLOT

As always we recognise that residents within close proximity to the park may be directly impacted by the festival and in areas where we deem this a possibility, we provide free resident tickets. More info on the Resident Ticket Ballot can be found here

Tramlines is a metropolitan festival and to improve your experience and to reduce the environmental impact of the event, we encourage visitors to use public transport to get to us. There are loads of options for getting around, so read on and keep an eye on Facebook and Twitter for further travel info.

TRAVEL/TRANSPORT INFO:

There are a range of travel methods to get in you in and out of Hillsborough Park over Tramlines Festival weekend.

On foot – If you are lucky enough to live close enough to Hillsborough Park leave the car, save your cash and get to us by foot.

Car –  We recommend that people refrain from driving to the site. There are plenty of public transport options to get to us.

Cycle –  If you choose to cycle to us then please note we do not allow bikes on site.

Train –  Sheffield is easy accessible form across the country and has regular trains from in and around the region. If you are arriving into Sheffield by train you can get to the festival site by tram at the rear of the station. Catch the BLUE line to Malin Bridge and alight at the Hillsborough stop. From there you’s just a short walk to the main entrance. 

Tram –Both the YELLOW & BLUE route trams take you to the festival site and tram stops are numerous stops across the city. The key stops in the city are at The Train station, at City Hall, and West st/University.  For the blue line use the Hillsborough stop and for the yellow line use Hillsborough park. 

Bus – We have great bus links in Sheffield that can help you get from home to the festival site. Please see Travel South Yorkshires site to plan your journey.

Taxis – There will be a black cab pick-up spot operating from the Hillsborough Leisure Centre Car Park. This location will be sign-posted from the main site.

For private hire taxis, Tramlines recommends City Taxis who have an app for both Android and Apple phone users, this app can be found via the City Taxis website.

You don’t have to rush home – To avoid congestion we’re extending festival closing times so you can stay in the at the festival until 10.30pm on Friday and Saturday while on Sunday you can stay till 9.30pm, the bars and food stalls will still be serving till this time!

Tramlines is an event for all people, regardless of race, gender, orientation or physical ability. If something or someone makes you feel uncomfortable – no matter how small it seems – you can report it to a member of festival staff and they will work with you to make sure it doesn’t have to spoil the festival for you. Respect your fellow festival-goers and look out for each other. If you see someone behaving badly towards other people, please alert a member of festival staff.

Security

We have on site 24/7 security and stewards who are there for your protection. They’re there watching over things so that everyone can enjoy the festival as much as possible.

Please look after all your valuables during your time at the festival. Remember, your possessions are your responsibility, so only bring what you need – the less stuff you need to keep an eye on, the better.

Bag searches will be conducted upon entry. We ask all customers to only carry a small bag (no bigger than a tote bag) if absolutely necessary. Anyone found to be in possession of banned substances or items will be refused entry and the appropriate legal action will be taken. In this instance, no refunds will be issued. A list of these prohibited items can be found here:

Prohibited Items 
Animals
Sorry, but in the interests of health and safety only registered assistance dogs are allowed on site. 

BBQs
No barbeques are allowed on site.

Aerosols
No aerosols are allowed onto the site.

Pyrotechnics
As of Monday 3rd of April 2017, changes in legislation under the policing and crime act 2017 mean that anyone found guilty of possessing pyrotechnics (flares, fireworks, smoke bombs etc) at a music festival could face up to 3 months in prison. Please do not bring them to the festival under any circumstances.

Alcohol
No alcohol is allowed to be brought onto the site. Anyone under the age of 18 found with alcohol will have it taken away, in compliance with the law. We operate an extremely strict RU25 policy at all onsite festival bars, so please, please remember your ID if you are lucky enough to look under 25.  Please note, we reserve the right to deny access to anyone who cannot produce a valid form of ID.

Drugs Policy
We operate a prevent, pursue, protect policy. This means, prevent illegal drugs getting onto the site. Pursue anyone suspected of supplying illegal drugs, protect the festival goers.

Age Restrictions

People of all ages are welcome at Tramlines. To ensure their safety, festival goers aged 14 and under must be accompanied by an adult for the duration of the festival. ID may be requested so please remember to bring some with you. Under 5s will need a valid ticket but will not be required to wear a wristband. 

Passport, driver’s licence or citizen card are all accepted. We will not accept photocopies of any form of ID.

Children aged 12 & Under go free to the festival but please remember to book a ticket online alongside an adult ticket.

Adverse Weather
Tramlines is situated on open parkland. As such, conditions during adverse weather may become hazardous. Please ensure you bring appropriate footwear and clothing to cater for the possibility of wet, muddy and slippy conditions.

During an electrical storm:

• Stay away from electrical equipment.
• Take shelter until the storm has passed.
• Avoid contact with any metal support of a structure.
• If you cannot get to shelter then you should crouch with your shoes on and your hands resting on your knees or covering your ears.
• Do not let your hands or knees touch the ground and do not lie flat on the ground.

Access is extremely important to us at Tramlines and all events should be accessible for all to enjoy. This year one of the Tramlines team’s main goals was to strive towards being certified by Attitude is Everything.

As a festival we think all events should be accessible and we know that to truly champion accessibility and be one of the industry standard bearers, we need to strive improve year on year and continue to meet all needs and requirements of all our customers. This is something we are fully committed to do.

Accessible Facilities at Tramlines 2020

• Designated Access Team to assist customers on site.
• Access Car Park within close proximity of the Main Arena.
• Accessible Viewing Platform at the Main Stage, T’other Stage and Library Stage
• Accessible and Standard Toilet Facilities
• Charging Points for Electric Scooters and Wheelchairs at all viewing platforms
• Medical Fridge to store medication during your stay.
• Assistance Dogs are welcome on site with advance notice, please email [email protected]
• PA Ticket Scheme

Strobe Lighting

Please be aware strobe lighting will be used in many artist’ sets. There will not be a warning immediately before a period of strobe lighting.

Working with Attitude Is Everything

Having set up as a pilot project in 2000, Attitude is Everything improves Deaf and disabled people’s access to live music by working in partnership with audiences, artists and the music industry. They are now a fully independent charity and encourage events’ producers to go beyond the legal obligations, providing a fair and equal service to their Deaf and disabled customers. Our access team have worked tirelessly to ensure we have the best access possible to all customers and meet the Attitude is Everything criteria.

How To Apply

If you need the use of our Access facilities and/or a Personal Assistant ticket, then please purchase a standard festival ticket for Tramlines first. Once this has been purchased, please request your access requirements separately by completing the Access Requirement Form on our Accessibility page.

Do I need ID?
You will be required to show  proof of age ID.  Passport, drivers license or citizen card are all accepted. We will not accept photocopies of any form of ID.

What are the age restrictions?
People of all ages are welcome at Tramlines Festival. To ensure their safety, festival goers under the age of 14 must be accompanied  by an adult (aged 21+) for the duration of the festival. Children aged 12 and under will need to have the applicable ticket purchased for them. These must be ordered in advance. 

Do you have lost property? 
There is a dedicated lost property point on site, please report any lost property to them. If you notice it after the festival then please email [email protected]. Remember the more info you give us, the more chance we have of finding it (so if you have a picture of the item, it’s worth attaching that too)

Is there disabled access?
For festival access pass applications, please email [email protected]. 

What are the opening times and re entry rules? 

Friday 31st July –  Gates open at 3pm. Saturday 1st & Sunday 2nd August –  Gates open at 12pm. Weekend ticket holders may leave the festival site, but will have to queue to re-enter. Last entry on Friday is 8.30pm. Last entry on Saturday and Sunday is 8pm but you need to be in the queue by 7.30pm. Re-Entry is NOT PERMITTED for Day and VIP Day ticket holders 

What time does the festival finish?
Headliners will finish by 10pm on Friday & Saturday, and 9pm on Sunday. The site will remain open until 10.30pm on Friday and Saturday – bars and food traders will be open until 10.15pm.

Can I bring in food and drink?
Festival-goers are permitted to bring 1 x 500ml sealed water bottle or an empty bottle into the Main Stage arena. Free drinking water is provided on-site. A wide range of great food will be available to purchase within the festival site.  Festival-goers are not permitted to bring their own food into the festival.  A small amount of snacks for children or medical issues is permitted.

Can I bring animals?
In the interests of health and safety only registered assistance dogs are allowed on site.

Can I bring in chairs?
No chairs or tables are to be brought to the event.

Can I bring a camera?
Festival-goers will not be permitted to bring professional cameras onsite. Standard compact cameras will be permitted for personal use, though festival-goers will not be able to bring in cameras with either interchangeable lenses or a lens longer than 6 inches. Any camera with a removable lens, a zoom 3x or greater, or 10MP cameras will be deemed to be professional cameras and will not be permitted. Professional photographers and videographers must apply for press accreditation prior to the event.

Do children need a VIP ticket to gain entry into the VIP area?

Yes, children will need a VIP upgrade ticket in order to enter the VIP area. Without a VIP upgrade ticket they won’t be allowed access to the VIP area.

What do the different ticket tiers mean? 

The ticket tiers are just different prices and they do not get you any different access. The only ticket that gets you upgraded access is the VIP upgrade ticket.

Tickets

All Tickets are issued either by us or on our behalf. Any person who purchases, possesses, uses or attempts to use any Ticket shall be deemed to have accepted and agreed to comply with these Conditions. In the case of any conflict or ambiguity between these Conditions and the Site Rules or conditions of the Official Ticketing Agent, these Conditions will prevail.

Tickets may only be purchased from us (via the Official Ticketing Agent) or through any other sale or transfer mechanism authorised in writing by us. Tickets purchased or obtained from any other source shall be void and may be seized or cancelled without refund or compensation.

These Conditions govern all Tickets issued for the Event and the admission to the Venue and should be read in accordance with the Site Rules and the conditions of the Official Ticketing Agent.

The nominated payment card or the registered bank account used to purchase Tickets must be registered in the name and address of the Ticket Purchaser. We reserve the right to refuse any application for Tickets from any person who fails to comply with this condition or to cancel any Tickets purchased in breach of this condition.

To prevent fraud and protect both you and us, either we or the Official Ticketing Agent may carry out checks and/or you may be asked to provide additional information (such as a copy of a credit or debit card statement) after your booking so we can verify your purchase. If we or the Official Ticketing Agent suspect fraud, we may cancel any order for Tickets.

The sale or other issuance of any Ticket is final and non-refundable except in special circumstances or as required by applicable law. We reserve the right to not replace or accept any Ticket that has been lost, stolen, forgotten, damaged, defaced or forged, or any Ticket which is unreadable or incomplete. Keep your Ticket safe.

Wristbands will be issued upon entry to the festival site at Hillsborough Park. All tickets must be exchanged for a wristband which must be worn all weekend.

You must collect the wristband in person, and may NOT collect a wristband on behalf of someone else.

Tickets ARE NOT transferable, you will be required to show ID in the name of the Lead ticket buyer to collect your wristband.

All customers will be subject to ID checks on entry to prove they have the appropriate ticket.
12 & Under – Customers with this ticket will need to bring a photocopy of a photo ID to prove they are aged 12 and below.
14 – 17 – Customers who wish to attend the festival unaccompanied will need to bring a photocopy of a photo ID to prove they are aged 14+ to attend Tramlines without being accompanied by a responsible adult
18+ – For Customers to be served at the festival bars they will need to bring a valid photo ID. Photocopies will not be permitted as proof of age for those wishing to prove they are 18+. Please note Tramlines operates a Challange 25 policy so we strongly advise everyone to gain access to the festival and all its facilities.

Tickets will be available for download and print nearer to the festival. If you have any ticket queries, please email [email protected] with your booking reference.

Please see here for more details about the conditions of our Official Ticketing Agent.

Conditions of Entry

By entering the stage areas, you are agreeing to the following conditions:

• • No alcohol is to be consumed within the queue area.
  • Failure to comply will result in eviction from the site.
  • The management reserves the right to refuse admission or to eject any person for behaviour likely to cause damage, injury, nuisance or annoyance or failure to comply with the reasonable requests of the management.
  • The management retain the right to search all persons and property and refuse admission to, or eject from, the event any person who refuses to be searched by a police officer or authorised officer.
  • Children under 14 must be accompanied by a responsible Adult, please be prepared to show proof of age ID on request.
  • Weekend ticket holders may leave the festival site, but will have to queue to re-enter up till last entry. Re-Entry is NOT PERMITTED for Day and VIP Day ticket holders.
  • No alcohol is too brought to the event. Only alcohol purchased on site may be consumed within event arenas.
  • No food is to be taken in to the event arena. Allowances will be made for snacks for children or medical issues. There are food traders on site with a variety of options.
  • No flares / pyrotechnics.
  • No flags.
  • Battery chargers for mobile phones are permitted.
  • Anyone suspected of underage drinking may be subject to alcohol testing. Failure to comply may result in entry being refused or ejection from the site.
  • No glass or tins will be allowed into the event.
  • Water may be taken into the arena providing the seal is intact. Max capacity 500ml.
  • No chairs or tables are to be brought to the event.
  • No cutlery will be allowed into the event.
  • No golf umbrellas will be allowed into the event, you may bring compact umbrellas.
  • No barbecues or cooking stoves will be allowed into the event.
  • No animals are allowed in to the event except assistance dogs.
  • Tramlines operates a zero tolerance policy to Drugs, anyone found in possession will have their wristband removed and may be reported to the police.
  • It is illegal to be in possession of Flares and anyone found will be reported to the police and will have their wrsitband removed.
  • To speed up the search and entry we do not allow large bags into the event, please only bring what you need and a bag up to A4 size if necessary.
  • The event management and promoter reserve the right to amend or make alterations to the published details of the event as necessary.
  • Neither the promotor nor the event management shall be responsible for loss or damage to personal property brought into the event, unless caused by negligence of the promoter or event management.
  • The management retain the right to restrict the use of cameras, video or any other form of re-cording equipment if deemed necessary.
  • Upon entry to the event you give your express consent to the use of actual or simulated likeness in connection with the production, exhibition, advertising or exploration or any film, video and/or audio recording of this event.
  • CCTV surveillance is in operational at the event. Warning: the event may contain sound level/effects which may cause injury to your hearing and may contain strobe lighting.
  • Entry to event areas constitutes an acceptance of these terms and conditions by the festival-goer and implies an undertaking to observe them.

Media & Recordings
Photographs or any other recordings of sound or images taken by a Ticket Holder within the Event may be used for personal, private, non-commercial and non-promotional purposes only. The Ticket Holder shall not, except for personal, private, non-commercial and non-promotional purposes and in any event not for commercial gain, disseminate at any time, over the internet, radio, television and/or any other current and/or future form or type of media, any sound, image, description of the Event (in whole or in part) including (without limitation) any such content made, recorded or captured in still or moving form by mobile phones or by any other form of wireless and/or portable device, and shall not assist any other person(s) in the conduct of such activities. Any recording or transmitting equipment (including professional cameras), unauthorised photos, recordings, tapes, films or similar items may be confiscated and/or destroyed by us.