Info

ENTRY TIMES

FRIDAY 19TH JULY

• Gates will open at 3pm.
• Gates close at 8.30pm

SATURDAY 20TH JULY

• Gates will open at 12pm.
• Last queue entry by 7.30pm – Gates close 8pm

SUNDAY 21ST JULY

• Gates will open at 12pm.
• Last queue entry by 7.30pm – Gates close 8pm

ENTERING & EXITING THE FESTIVAL

There are 2 Entry and Exit points:

East Gate
Hillsborough Park
Penistone Rd
Sheffield
S6 2AN

OR

West Gate
Hillsborough Park
Middlewood Road
Sheffield
S6 4HA

• At the gates you will be asked to present your paper ticket which will then be scanned and exchanged for a wrist band.
• Please don’t bring any unnecessary items to Tramlines. We won’t allow bags in that are any bigger than A4. Bags will be searched on entry to the event, to avoid lengthy queues we strongly advise that you do not bring a bag.
• Bag searches and security may take a little while so please consider this and remember to be patient. Security and safety are our number one priorities.
• Weekend Ticket holders can re-enter the site up until 8pm.
• Day Ticket and VIP Day Ticket holders are not permitted to re-enter the festival

PERSONAL SAFETY

• Event stewards are here to help you. Don’t be worried about asking for help in any situation, whether it’s asking for directions or to report something or someone you’re worried about.
• We have on site 24/7 security and stewards who are there for your protection. They’re there watching over things so that everyone can enjoy the festival as much as possible.

EMERGENCIES

• There are hundreds of security, stewards and staff on duty, all of which wear our event tabards. Locate a member of staff for any emergencies, who will be able to assist, or locate the correct assistance.
• If a serious or life-threatening crime is being committed, please contact a member of staff or police officer immediately. If in the unlikely event you can’t find someone, please call 999.

WHAT TO BRING

Please look after all your valuables during your time at the festival. Remember, your possessions are your responsibility, so only bring what you need – the less stuff you need to keep an eye on, the better.

• YOUR PAPER TICKET
• ID
• SUNCREAM
• A HAT, RAINCOAT (WEATHER DEPENDENT)
• A REFILLABLE WATER BOTTLE (500ML) 
• UNSEALED 500ML DRINKS WILL BE ALLOWED

WHAT NOT TO BRING

• LARGE BAGS
• DRUGS
• ILLEGAL SUBSTANCES
• ALCOHOL
• CANS
• GLASS
• FOOD (BABY FOOD IS PERMITTED)
• BBQS
• GAS STOVES
• TABLE
• CHAIRS
• GAZEBOS
• AUDIO/VISUAL RECORDING EQUIPMENT (PROFESSIONAL)
• FIREARMS
• FIREWORKS
• WEAPONS OF ANY SORT
• ANIMALS

CASH

There will be cash points dotted around the site for cash withdrawals. Please bear in mind there will be a charge.

RESIDENTS

For all the key info in regards to Residents surrounding Hillsborough Park please read here

WEEKEND TICKETS

All tickets are now SOLD OUT. There will be no tickets available at the gate.

PAYMENT PLAN

Split the cost of your weekend ticket. These are now SOLD OUT for 2019

12 YEARS AND UNDER WEEKEND TICKET

Entry only permitted when accompanied by an adult Weekend Ticket holder. All children aged 12 and under will need a ticket to enter the festival. Ticket permits access to Hillsborough Park only across all three days of the festival. Please note a VIP upgrade ticket will need to be purchased in conjunction with this ticket to allow children aged 12 and under access into the VIP area.

VIP UPGRADE 

Upgrade your Weekend Ticket to VIP for only £50 – that’s only £16.60 per day for all of these perks: Queue Jump, access to private VIP area with Bar and Posh Toilets.Please note a VIP upgrade ticket will need to be purchased alongside a child’s ticket to allow children access into the VIP area. Must be purchased alongside Weekend General Admission to permit entry to site. Purchase your VIP Upgrade Ticket here.

Tramlines is a metropolitan festival and to improve your experience and to reduce the environmental impact of the event, we encourage visitors to use public transport to get to us. There are loads of options for getting around, so read on and keep an eye on Facebook and Twitter for further travel info.

TRAVEL/TRANSPORT INFO:

There are a range of travel methods to get in you in and out of Hillsborough Park over Tramlines Festival weekend.

On foot – If you are lucky enough to live close enough to Hillsborough Park leave the car, save your cash and get to us by foot.

Car –  We recommend that people refrain from driving to the site however we do have Official Car Parking available here. This is ran by the external company EST. Any issues please contact  [email protected]

Cycle –  If you choose to cycle to us then please note we do not allow bikes on site.

Train –  Sheffield is easy accessible form across the country and has regular trains from in and around the region. If you are arriving into Sheffield by train you can get to the festival site by tram at the rear of the station. Catch the BLUE line to Malin Bridge and alight at the Hillsborough stop. From there you’s just a short walk to the main entrance. 

Tram –Both the YELLOW & BLUE route trams take you to the festival site and tram stops are numerous stops across the city. The key stops in the city are at The Train station, at City Hall, and West st/University.  For the blue line use the Hillsborough stop and for the yellow line use Hillsborough park. 

Bus – We have great bus links in Sheffield that can help you get from home to the festival site

. Please see Travel South Yorkshires site to plan your journey.

Taxis – There will be a black cab pick-up spot operating from the Hillsborough Leisure Centre Car Park. This location will be sign-posted from the main site.

For private hire taxis, Tramlines recommends City Taxis who have an app for both Android and Apple phone users, this app can be found via the City Taxis website.

You don’t have to rush home – To avoid congestion we’re extending festival closing times so you can stay in the at the festival until 10.30pm on Friday and Saturday while on Sunday you can stay till 9.30pm, the bars and food stalls will still be serving till this time!

Tramlines is an event for all people, regardless of race, gender, orientation or physical ability. If something or someone makes you feel uncomfortable – no matter how small it seems – you can report it to a member of festival staff and they will work with you to make sure it doesn’t have to spoil the festival for you. Respect your fellow festival-goers and look out for each other. If you see someone behaving badly towards other people, please alert a member of festival staff.

Security

We have on site 24/7 security and stewards who are there for your protection. They’re there watching over things so that everyone can enjoy the festival as much as possible.

Please look after all your valuables during your time at the festival. Remember, your possessions are your responsibility, so only bring what you need – the less stuff you need to keep an eye on, the better.

Bag searches will be conducted upon entry. We ask all customers to only carry a small bag (no bigger than a tote bag) if absolutely necessary. Anyone found to be in possession of banned substances or items will be refused entry and the appropriate legal action will be taken. In this instance, no refunds will be issued. A list of these prohibited items can be found here:

Prohibited Items 
Animals
Sorry, but in the interests of health and safety only registered assistance dogs are allowed on site. 

BBQs
No barbeques are allowed on site.

Aerosols
No aerosols are allowed onto the site.

Pyrotechnics
As of Monday 3rd of April 2017, changes in legislation under the policing and crime act 2017 mean that anyone found guilty of possessing pyrotechnics (flares, fireworks, smoke bombs etc) at a music festival could face up to 3 months in prison. Please do not bring them to the festival under any circumstances.

Alcohol
No alcohol is allowed to be brought onto the site. Anyone under the age of 18 found with alcohol will have it taken away, in compliance with the law. We operate an extremely strict RU25 policy at all onsite festival bars, so please, please remember your ID if you are lucky enough to look under 25.  Please note, we reserve the right to deny access to anyone who cannot produce a valid form of ID.

Drugs Policy
We operate a prevent, pursue, protect policy. This means, prevent illegal drugs getting onto the site. Pursue anyone suspected of supplying illegal drugs, protect the festival goers.

Age Restrictions

People of all ages are welcome at Tramlines. To ensure their safety, festival goers aged 14 and under must be accompanied by an adult for the duration of the festival. ID may be requested so please remember to bring some with you. Under 5s will need a valid ticket but will not be required to wear a wristband. 

Passport, driver’s licence or citizen card are all accepted. We will not accept photocopies of any form of ID.

People aged 12 and under go free to the festival but please remember to book a ticket online alongside an adult ticket.

Adverse Weather
Tramlines is situated on open parkland. As such, conditions during adverse weather may become hazardous. Please ensure you bring appropriate footwear and clothing to cater for the possibility of wet, muddy and slippy conditions.

During an electrical storm:

• Stay away from electrical equipment.
• Take shelter until the storm has passed.
• Avoid contact with any metal support of a structure.
• If you cannot get to shelter then you should crouch with your shoes on and your hands resting on your knees or covering your ears.
• Do not let your hands or knees touch the ground and do not lie flat on the ground.

Access is extremely important to us at Tramlines and we are proud to have been awarded the Bronze Level of Attitude is Everything’s Charter of Best Practice demonstrating our commitment to accessibility. As a festival, we think all events should be accessible and we know that to truly champion accessibility and be one of the industry standard bearers, we need to improve year on year. We want to go above and beyond to meet the requirements of all our customers and this is something we are fully committed to doing.

Access Applications for Tramlines 2019 are now closed. If you have any questions please email [email protected]

For further information on how to apply for Access Facilities at Tramlines please visit our Accessibility page.

If you need to contact the Tramlines Access Team, please email us at [email protected] or call us on 0115 807 7900. Please note, this line is only in use 9am – 5pm, Mon – Fri.

PA Ticket Scheme

We provide a PA ticket scheme for individuals who would be unable to attend our events without bringing a personal assistant.

Viewing Platform Access

A viewing platform with a stewarded accessible toilet is located at the Main Stage. In order to gain access to the viewing platform, you need a viewing platform wristband. This also comes with a lanyard that can be worn by a personal assistant or companion so that they can join you on the platform.

Access Parking

Parking at the park is limited, however, we are working on trying to source some parking provision dedicated to access guests. Please check back for updates.

Accessible Toilets

There will be a stewarded accessible toilet located beside the viewing platform at the Main Stage. A viewing platform wristband is required to gain access to this toilet. There will be other non-stewarded accessible toilets at every toilet block throughout the festival.

Assistance Dogs

We welcome assistance dogs onto the site.

Strobe Lighting

There will be general warning signs around the Main Arena if strobe lighting will be used. Due to the nature of the artists, it is likely that strobe lighting will be used throughout the performances. There will not be a warning immediately before a period of strobe lighting.

Medical Services

There will be a First Aid tent located in the Main Arena. There will also be Medics and First Aiders on patrol around the event. Please let us know in advance if you will be wishing to store medication so we can make the appropriate arrangements. If you require more information, please get in touch.

Arrival Guide

The information pack, sent in advance via email, will explain which gate to head to upon arrival and where to collect your wristband.

Working with Attitude Is Everything

Having set up as a pilot project in 2000, Attitude is Everything improves Deaf and disabled people’s access to live music by working in partnership with audiences, artists and the music industry. They are now a fully independent charity and encourage events’ producers to go beyond the legal obligations, providing a fair and equal service to their Deaf and disabled customers. Our access team have worked tirelessly to ensure we have the best access possible to all customers and meet the Attitude is Everything criteria.

How To Apply

If you need the use of our Access facilities and/or a Personal Assistant ticket, then please purchase a standard festival ticket for Tramlines first. Once this has been purchased, please request your access requirements separately by completing the Access Requirement Form on our Accessibility page.

Do I need ID?
You will be required to show  proof of age ID.  Passport, drivers license or citizen card are all accepted. We will not accept photocopies of any form of ID.

What are the age restrictions?
People of all ages are welcome at Tramlines Festival. To ensure their safety, festival goers under the age of 14 must be accompanied  by an adult for the duration of the festival. Children aged 12 and under will be able to attend the festival for free when in possession of a child ticket. These must be ordered in advance alongside an adult ticket purchase. Under 5s will not require a wristband.

Do you have lost property? 
There is a dedicated lost property point on site, please report any lost property to them. If you notice it after the festival then please email [email protected]. Remember the more info you give us, the more chance we have of finding it (so if you have a picture of the item, it’s worth attaching that too)

Is there disabled access?
For festival access pass applications, please email [email protected]. 

What are the opening times and re entry rules? 

Friday 19th July –  Gates open at 3pm. Saturday 20th & Sunday 21st July –  Gates open at 12pm. Weekend ticket holders may leave the festival site, but will have to queue to re-enter. Last entry on Friday is 8.30pm. Last entry on Saturday and Sunday is 8pm but you need to be in the queue by 7.30pm. Re-Entry is NOT PERMITTED for Day and VIP Day ticket holders 

What time does the festival finish?
Headliners will finish by 10pm on Friday & Saturday, and 9pm on Sunday. The site will remain open until 10.30pm on Friday and Saturday – bars and food traders will be open until 10.15pm.

Can I bring in food and drink?
Festival-goers are permitted to bring 1 x 500ml sealed water bottle or an empty bottle into the Main Stage arena. Free drinking water is provided on-site. A wide range of great food will be available to purchase within the festival site.  Festival-goers are not permitted to bring their own food into the festival.  A small amount of snacks for children or medical issues is permitted.

Can I bring animals?
In the interests of health and safety only registered assistance dogs are allowed on site.

Can I bring in chairs?
No chairs or tables are to be brought to the event.

Can I bring a camera?
Festival-goers will not be permitted to bring professional cameras onsite. Standard compact cameras will be permitted for personal use, though festival-goers will not be able to bring in cameras with either interchangeable lenses or a lens longer than 6 inches. Any camera with a removable lens, a zoom 3x or greater, or 10MP cameras will be deemed to be professional cameras and will not be permitted. Professional photographers and videographers must apply for press accreditation prior to the event.

Do children need a VIP ticket to gain entry into the VIP area?

Yes, children will need a VIP upgrade ticket in order to enter the VIP area. Without a VIP upgrade ticket they won’t be allowed access to the VIP area.

What do the different ticket tiers mean? 

The ticket tiers are just different prices and they do not get you any different access. The only ticket that gets you upgraded access is the VIP upgrade ticket.