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FAQs

TICKET & LINE UP FAQs

 

Will my ticket be refunded if the 2021 festival gets cancelled?

 For your peace of mind, if Tramlines 2021 is postponed due to Covid-19, tickets will be valid for the 2022 event, or alternatively, you will be able to request a refund of the face value of your ticket.

I rolled my 2020 tickets over, when will I receive them? 

Thanks for rolling your tickets over to 2021, tickets will be sent to the lead bookers email address around two weeks prior to the event

I rolled my 2020 Payment Plan over, when will my next payment be due?

Thanks for rolling your tickets over to 2021, all payment plan customers have been put on a payment holiday until March 2021.

I rolled my 2020 tickets to 2021 and purchased a 12 & Under ticket but they will no longer be 12 & Under for 2021, will these still be valid?

Thanks for rolling your tickets over to 2021, we are happy to confirm all kids tickets purchase for the 2020 event will be honoured for 2021 even if they are no longer 12 & Under.

I rolled my 2020 tickets over can I get a refund once the 2021 line-up has been announced?

Thanks for rolling over your tickets to 2021, unfortunately we are never able to guarantee the line-up as stated in our Ts & Cs, no refunds are available now that the refund period is over. 

I can’t find my confirmation email or tickets?

For any confirmation emails that you can’t find please contact [email protected]. With regards to tickets, these will be sent out approximately 2 weeks prior to the event, so they won’t be in your inbox yet.

What do the different ticket tiers mean?

The ticket tiers are just different prices and they do not get you any different access. The only ticket that gets you upgraded access is the VIP upgrade ticket.

When will tickets be sent out?

Tickets will be sent out around 2 weeks prior to the event to the lead booker’s email address. Please be sure to print your tickets out to prevent delays at the gate.

Will I receive physical tickets?

All tickets are now e-tickets and will be sent to the lead booker’s email address around 2 weeks prior to the event.

What are the Age Restrictions?

Anyone 13 or Under must be accompanied by a responsible adult of 21 + to enter the festival. For more info head to our ID page.

Do you offer Accessibility facilities & PA Tickets?

Tramlines prides itself on being an inclusive event, for all info head to our Access page.

Do I have to buy a ticket for a child?

Yes – Children aged 12 and under will need an entry ticket purchasing for them, see all ticket types here.

Do Children need a VIP ticket?

Yes – Children will need a VIP upgrade ticket in order to enter the VIP area. Without a VIP upgrade ticket they will not be permitted into the VIP area.

When will the 2021 line-up be announced?

 Please keep an eye on our social media platforms and sign up to our mailing list for all news on an announcement date.

 

ON SITE FAQs

 

What time do the gates open?

Gates open at 3pm on Friday 23rd July and 12pm Saturday 24th and Sunday 25th. For more info head to our Dates & Times page.

What time is last entry?

Last entry into the festival is 8pm each night.

What time do the headliners finish?

Headliners will finish at 10pm Friday and Saturday, and 9pm Sunday.

Will Tramlines take into account social distancing on site?

Tramlines will be following government guidelines closely to ensure safe COVID-19 standards are met. We are working with the council and local authorities to ensure the event has procedures in place to keep everyone safe. As government guidance changes regularly, we will be working to ensure the rules and regulations at the event are adapted to the current rules.

Will there be testing on site?

Tramlines will be following government guidelines closely to ensure safe COVID-19 standards are met. We are working with local authorities to ensure the event has procedures in place to keep everyone safe. As government guidelines change regularly, we are working to ensure the rules and regulations at the event are adapted to the most up-to-date rules.

Do I Need ID?

Yes – if you wish to purchase alcohol at the event you will be to show proof of age. If you are 14 or over and looking to attend the event without an adult you will need ID to gain entry, please check out all age restrictions and ID requirements on our ID page.

Can I take food and drink into the festival?

No – like most UK Day Festivals, no food or drink is allowed into the event. Each customer can enter with 1 x 500ml sealed bottle of water or empty water bottle. There are plenty of water taps to fill your empty bottles.

Can I leave and come back?

If you are a Weekend Entry ticket holder you and re-entre up until 8pm each night. Day Ticket holders cannot re-enter the festival. Last entry is 8pm every night.

Do you have Lost Property? 

There is a dedicated lost property point on site, please report any lost property to them. If you notice it after the festival then please email [email protected]. Remember the more info you give us, the more chance we have of finding it (so if you have a picture of the item, it’s worth attaching that too).

Can I bring animals?

In the interests of health and safety only registered assistance dogs are allowed on site.

Can I bring a chair?

In the interests of health and safety no chairs or tables will be permitted.

Can I bring my camera?

Festival-goers will not be permitted to bring professional cameras onsite. Standard compact cameras will be permitted for personal use, though festival-goers will not be able to bring in cameras with either interchangeable lenses or a lens longer than 6 inches. Any camera with a removable lens, a zoom 3x or greater, or 10MP cameras will be deemed to be professional cameras and will not be permitted. Professional photographers and videographers must apply for press accreditation prior to the event.

Can I volunteer?

News on volunteering will be coming closer to the event, but we cannot guarantee positions.

2020 Cancellation

After the success of the 2019 event, Tramlines HQ quickly set about making the 2020 edition one to remember. We were looking forward to making 2020 the best one yet, so for all of this to be put on hold in mid-March was naturally a very frustrating decision to make. With the landscape of 2020 becoming more clear, we decided to postpone the festival until 2021, your patience and messages of support meant the world to us through what was a very difficult situation. 

 

After the cancellation of Tramlines 2020 was announced on 7th May across social media and a mail-out, emails were sent to ticket holders from Gigantic to confirm the next steps. All customers were either offered a refund or the option to roll over their tickets to 2021. 

 

Customers who wished to rollover their tickets were advised that no further action was needed on their behalf, these tickets would be automatically rolled over to 2021 by Gigantic. 

 

Refund request forms were emailed to all customers on 14th May 2020, the refund request process was open for two weeks with a deadline of 10pm on 28th May, this was then extended to midnight on 31st May at which point the option to refund the 2020 ticket was closed. All remaining tickets have been transferred to 2021. 

Accessibility