2023 Key Info

Hello Sheffield!

We’re very excited to welcome you to Sheffield’s Biggest Party! 🎉 TRAMLINES 2023 is just around the corner. Please take a few minutes to read everything you need to know about this year’s Festival.

Haven’t received your Tickets yet?

All leadbookers have been sent their e-tickets by See Tickets from the email [email protected] on 12th or 13th July entitled “Tramlines Festival 2023 – E-Ticket Order”. If you can’t find your tickets, please search your inbox or go to tramlines.seetickets.com/customerservice. 

To speed up your entry we would love you to download your ticket to your phone so it is available offline. The easiest way to do this is to screenshot the ticket. Alternatively, please print and bring your tickets with you (we would prefer it to be on your phone, and save the paper).

To speed up your entry we would love you to download your ticket to your phone so it is available offline. The easiest way to do this is to screenshot the ticket. Alternatively, please print and bring your tickets with you (we would prefer it to be on your phone, and save the paper).

KEY EVENT INFORMATION

OPENING TIMES

FRIDAY 21st JULY – Gates open 12pm. Last Entry 7:30pm 

SATURDAY 22nd JULY – Gates open 12pm. Last Entry 7:30pm

SUNDAY 23rd JULY – Gates open 12pm. Last Entry 7:30pm

Last entry to queue 15 mins prior to gates closing.

BOX OFFICE OPENING TIMES

FRIDAY – 12:00pm – 7:30pm

SATURDAY – 12:00pm – 7:30pm

SUNDAY – 12.00pm – 7.30pm

ENTERING & EXITING THE FESTIVAL

Please use the below gates to enter and exit the festival:

Penistone Road Entrance
Hillsborough Park

Penistone Road

Sheffield

S6 2AN

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OR

Middlewood Road Entrance
Hillsborough Park

Middlewood Road

Sheffield

S6 4HA

what3words ///themes.sleep.cycles

To avoid queues we recommend you arrive as early as possible and as a minimum before the peak entry times below. We expect that peak entry times will be from 16:00 – 19:00 on Friday and 15:00 – 17:00 Saturday and Sunday.  

Tramlines will remain open at least 30 minutes after the headliners finish allowing you time for a final drink at the bar. This means there is no rush to leave and you can avoid the queues leaving the festival.

When leaving the festival, remember to listen to the instructions given by our security and stewards, they are there for your safety. Please also bear in mind that the Festival is in a residential area. Please be respectful of our neighbours,leave quietly and do not drop litter in the streets.

*NEW FOR 2023* CASHLESS

All bars, traders, fairgrounds and concessions will be completely cashless and will only accept card and contactless payments. 

Please note: There will be no cash machines at the festival.

WHAT TO BRING

• TICKETS – Please print your e-tickets (printed or downloaded to your mobile phone) and bring them to the festival each day to be scanned.
• CARD – All Bars, Traders & Funfair rides will be completely cashless and will only accept card or contactless payments. 
• ID – If you are 15 or under you will not be allowed entry into the festival without a responsible adult (18+). Anyone 16 or over is welcome to attend the festival on their own.
  To prove you are 16 or older you are able to bring a photocopy of your passport.
  We operate a strict ‘Challenge 25’ policy at all bars. Passport, Driver’s Licence, Validate UK or Citizen Card are accepted.
  Please note: Photocopies will not be accepted as a form of ID to purchase alcohol. 
• REUSABLE WATER BOTTLE – Remember to keep hydrated. There are plenty of water points inside the festival. You are welcome to bring your own refillable water bottle , please make sure it is empty on your arrival to the Festival. Alternatively, you can bring a sealed 500ml water bottle.
• SUITABLE CLOTHING – The weather is constantly changing. Please check the forecast and dress suitably for the weather.

WHAT NOT TO BRING

• BAGS – WE ADVISE YOU NOT TO BRING BAGS – If absolutely necessary, ensure they are no larger than an A4 piece of paper. Please understand that bringing a bag will lead you to experience increased queueing time. Expect to be searched.
• FOOD/DRINK – No food or drink is permitted (with the exception of a sealed 500ml water bottle and baby food). There are bars and lots of food options including VG, V, GF, kids meals. Allergen info can be found here. 
• CHAIRS – Seats and chairs of any kind are not permitted into the festival. There will be plenty of seating inside the festival should you wish to rest during the day. 
• ALCOHOL – Please don’t bring any form of alcohol with you, any alcohol found will be confiscated at the gates. Drinking is not permitted in the queues.   
• DRUGS – As with anywhere else in the UK, the possession or supply of drugs is illegal at Tramlines. We work with our security teams and South Yorkshire Police to prevent drugs entering the event. All drugs are potentially dangerous; there are no harmless drugs. The only way to avoid risks is not to take drugs at all. This also goes for psychoactive substances (formerly known as ‘legal highs’).
  If at the point of search anyone is found to be in possession of drugs, legal highs, pyros or weapons, you will be refused entry and may be arrested. Please don’t ruin your Tramlines experience before it gets started. Ahead of the festival we are encouraging everyone to read through the great advice shared by Festival Safe.

FULL LIST OF PROHIBITED ITEMS

The following items are not permitted to be taken into Tramlines and will be disposed of at the point of entry:

• Controlled substances (including psychoactive substances)
• Glass / aerosols / gas canisters / BBQs / weapons / sharp objects
• Pyrotechnics / flares / fireworks / lasers / laser pens
• Food / alcohol
• Golf umbrellas / flags / chairs / camping equipment
• Animals (with the exception of assistance dogs)
• Large bags (no bags bigger than an A4 piece of paper)
• Professional camera or video recording equipment (including SLRs and anything with a detachable lens)
• Bikes / skateboards / scooters.
• Megaphones / large amplification equipment / klaxons / air horns.

TRAMLINES APP

Want to plan your festival weekend at Tramlines Festival before you arrive? Now you can.

The official Tramlines Festival 2023 app is now available for download from the App Store and the Google Play Store – it’s completely free! The app lets you access news and festival information, view the festival map, explore the lineup and most usefully plan your time at the festival.

DOWNLOAD FOR APPLE

DOWNLOAD FOR ANDROID

RE-ENTRY

Please be aware that there is no readmission to Tramlines Festival after entry, so plan ahead.

As with our previous editions, in line with our 2021 Gold Status award from Attitude is Everything, access customers will be able to make specific arrangements with the Access Manager should they need to leave and re-enter the festival. You can contact them by emailing: [email protected].

Those with unforeseen or emergency circumstances during the weekend should speak to staff at the Customer Service tent. The Customer Service Team will also make arrangements for parents who need to take children home and wish to return to site on their own later, or alternatively pick up their children from school and bring them into the festival. The Customer Service tent is located near the Middlewood Road entrance.

Families don’t need to get in touch ahead of the event to make re-entry arrangements, however we do understand attendees may have queries so please get in touch on [email protected] and not through our access email address.

Please be aware, those permitted to re-enter the festival will be able to do so once per day, those who re-enter will be subject to the same entrance procedures as first arrival and will have to return to the festival before the gates close for all ticket holders at 19:30 each day.

TRAVELLING TO AND FROM THE FESTIVAL

• On Foot – The best way to get to Tramlines is on foot. We strongly advise against driving as we are expecting traffic congestion around Hillsborough Park.
• Tram – Supertram will run Trams every 6 minutes from Sheffield City Centre to Hillsborough Park – it is then a 2-minute walk to the festival. Please note, the Hillsborough Park and Hillsborough Corner stops will be closed after the show, you will have access to the Leppings Lane stop from within the park after the headliners have finished.
  The tram gate is at the back of the main stage arena. The majority of attendees will be leaving on foot and trams are likely to be delayed until the roads are cleared of pedestrians. We appreciate your patience whilst we manage this process.
• Bus – If you’re travelling by bus please alight at the Hillsborough Park bus stop. If you’re planning to leave the festival via bus, please note there will be some disruptions, please contact the service provider with any questions. Download the Stagecoach Bus App for full timings and to buy your tickets before you travel! Visit supertram.com for more travel information, and make sure you follow Supertram on Twitter for live service updates throughout the weekend @SCSupertram
• Cycle –  You can park your bike at our bike park at the Penistone Road entrance, located near the Box Office!
• Train –  If arriving into Sheffield by train, you can get to the festival by taxi, bus or tram. This will take approximately 15 mins. Please note, there are rail strikes planned for Saturday 22nd July. Check with your rail operator to see if your route is affected.
• Taxi – There will be a black cab and friends and family pick-up spot operating from Hillsborough Leisure Centre Car Park. For private hire cars (City Taxis/Uber) please follow the relevant App’s directions. We encourage the use of public transport to reduce the event’s environmental impact, but also to help you get home more quickly as there could be congestion on the surrounding roads.
• Parking – We strongly recommend travelling to the festival via public transport as there is no on-site parking at the festival and there is strictly no parking on the surrounding residential roads. If you decide to drive, there are two ‘Official Tramlines Car Parks’ available to book on a first come first served basis here: https://tramlinesparking.co.uk/

TICKET TOUTS

Do not purchase tickets from any unofficial channel such as ticket touts operating outside the event and on social media, these tickets will NOT be valid and you will be refused entry.

You can sign up to purchase an official resale ticket with our partner Tixel, who provide a safe and easy place for you to purchase a Tramlines ticket from an existing customer. If you can no longer make the event, you can register your ticket to be sold. Visit the Tramlines Tixel ticket page here.

BARS

Tramlines will be completely cashless and will only accept card and contactless payments. 

We have a number of bars at the festival selling alcoholic and non-alcoholic drinks. Tramlines operates a ‘Challenge 25’ policy.  Please see our ID & Age Restrictions info on our Essential Info page here. 

Please enjoy alcohol responsibly. Do not buy alcohol for persons under the age of 18, if you do so, you risk being ejected from the festival. 

The bars will stay open for up to 30 minutes after the headliners finish allowing you time to finish your drinks. 

MOBILE PHONES

Please protect your phones and belongings while at Tramlines. Phone thieves are known to target large-scale music events. Keep your phone in a safe place such as a front pocket. Avoid back pockets or handbags that are easy to enter.

Protect your phone by enabling a pin lock and write down all details including IMEI number and any tracker details (such as activating find my iPhone). 

Arrange a location to meet your friends if you do lose your phone. Please help us to keep yourselves and your property safe.

LOST PROPERTY

If you lose anything at the Festival, please visit the Customer Services tent, located near the Middlewood Road entrance, to log your details/lost item. Our team will be able to reunite you with your property if it has been handed in. Please note, found items will be kept for 2 weeks after the festival, following this all items that can be, will be given to local charities. Any lost phones not reunited at the end of the festival will be handed to South Yorkshire Police. Please be alert and keep your belongings safe at all times.

MERCHANDISE

Official Tramlines merchandise will be available at the festival, this will be located in the Main Arena. There will also be limited artist merchandise on sale too. If you have pre-ordered merchandise you will be able to collect it from the Merchandise stand, please bring your confirmation email with you. 

SECURITY AND SAFETY

We work very closely with South Yorkshire Police and members of the security services to ensure our security procedures are up to date and we are following best practice.

Please help us by reporting anything that doesn’t look right to you, you can report anything to a member of the police or to security staff at any time.

SENSORY AREA WITH SHEFFIELD MIND 

Festivals are fun. But they can also be overwhelming. Sheffield Mind will be there for anyone who needs tips, somewhere to chill out for a while, or just a friendly chat. Located near our Welfare tent, the Sensory Area is a calm space to decompress and take some respite from the crowds with an activity corner, comfy bean bags and soothing music. Sheffield Mind’s qualified and experienced counsellors will be on hand to assist you. 

SAFE SPACES NOW

We are joining forces with UN Women UK again this year to deliver ‘Safe Spaces Now’ at Tramlines. You can find out more information about the campaign here.

Our aim is to make Tramlines a safe and inclusive space that invites everyone – regardless of gender, race, ethnicity, sexuality or ability to join the party at Hillsborough Park. Our fans and the community we have grown make Tramlines the festival it is today and we ask all festival goers to follow our festival ethos at all times. 

Trained UN Women UK ‘Guardian Angels’ will be easy to spot across the festival wearing bright UN Women UK T-shirts. Our Guardian Angels are on hand to ensure that all festival goers feel supported by trained volunteers who can intervene safely or provide support in case of an incident. As active bystanders Guardian Angels are trained to approach situations in a non-inflammatory way and provide practical support linking to our on site welfare provision. You can visit the Safe Spaces Now tent located opposite the Medics and Welfare tent to find out more information about the campaign. 

STAYING IN TOUCH / ANY FURTHER QUESTIONS 

As well as the app, keep up to date with all Tramlines Festival Information on Twitter by following @TramlinesInfo

We will use this channel to get all the latest Safety Information, Stage Times and Updates – including Traffic updates.

You can also follow our updates on Facebook and Twitter.

AND FINALLY… 

We can’t wait to be reunited with you lot at Hillsborough Park, see you front left yeah?

Love, Tramlines

x