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Look After Yourself & Each Other

We want everyone to feel safe and comfortable whilst having a great time at Tramlines Festival, so please take the time to familiarise yourself with our safeguarding policy to ensure you and your friends enjoy Tramlines to the fullest. Tramlines has a zero-tolerance policy towards discrimination, racism, sexual assault, harassment or any other anti-social behaviour, we want everyone to feel welcome to our big family, so please do your bit to ensure everyone has a great time!

 

Take Care of Yourself

We want everyone to feel safe and comfortable whilst having a great time at Tramlines Festival, so please take the time to familiarise yourself with our safeguarding policy to ensure you and your friends enjoy Tramlines to the fullest. 

Tramlines’ has a great sense of community and although we have very few thefts or violent crimes reported,  we can’t assume that everyone knows how to behave in a respectful manner or that their behaviour may not be appropriate. For that reason please remember to always look after yourself and your friends and make sure everyone gets home safely each night. 

 

  • Stay hydrated and use the free water points provided throughout the arena.
  • Embrace the Great British weather and pack appropriately. Bring a waterproof, suncream, a hat and a hoodie
  • Drink responsibly and know your limits – remember your limits might have changed following a year of lockdowns and no festivals. It’s really important to pace yourself and drink plenty of water between each drink!
  • Don’t bring valuables unnecessarily.
  • Decide on a meeting point with your friends that you will all go back to. Choose a time and place to meet up later each day in case you get separated.
  • After a year of staying at home, it might feel strange to be surrounded by big crowds again. If you or a friend need to take some time out head on over to our Welfare team where there is a quiet Breakout Space to relax and take a breather.

 

Tramlines Welfare

Our Welfare Tent is open from open until close each day and our experienced and supportive staff are here to offer support if you need them.  They can give confidential advice about alcohol, sexual health, mental health and offer support if you want to talk to someone.

The Welfare team is not here to make judgements or get you in trouble. Their service is totally confidential so you can be honest with them about any problems you are experiencing and they will do their best to help you. 

 

Mental Health

At Tramlines we want everyone to have a great time whilst feeling safe and comfortable. However, the size of the event and the large crowds mixed in with all the different sounds, lights, smells and experiences can be overwhelming especially for customers with mental health, emotional and sensory issues.

 Welfare might not seem like the right place if you just need a break, away from the crowds and loud music, however this year our Welfare team have a private back of house breakout space where you can relax and take a breath. The breakout space is filled with bean bags, water and a bit of peace and quiet.  Take as much time as you like, and if you need any further advice, there will be fully qualified mental health nurses on hand to talk to or even if you just want a friendly chat.

 

Personal Welfare & Safety

Event stewards are here to help you. Don’t be worried about asking for help in any situation, whether it’s asking for directions or to report something or someone you’re worried about.

Admission to the event is at Ticket Holder’s risk. Tramlines Events Ltd and the Premises Licence Holder will not be held liable for any loss, injuries or damages sustained at the event including damage, theft or losses to property and motor vehicles if the cause is due to the negligence of the ticket holder or the actions of other patrons or thirds parties or force majeure.

 

Look After Each Other

At Tramlines HQ our aim is to put on a party that everyone can enjoy to the fullest. We want everybody to have the best time; we can do this by looking out for each other and being aware of how our own behaviour can make others feel.

  • Be a friendly face in the crowd – if you see someone who looks uncomfortable ask them if they are okay
  • Respect personal space
  • Don’t flirt with someone who isn’t showing any interest
  • Keep your mates in line – if someone you’re with behaves inappropriately, don’t just keep quiet
  • When walking behind people on their own at night, leave a bit of distance. The closer you are, the more threatening you may seem
  • If you are feeling upset and need to talk, visit the welfare team who can offer confidential advice and support

 

Tramlines has a zero-tolerance policy towards discrimination, racism, sexual assault, harassment or any other anti-social behaviour.  Any behaviour of this nature will result in you being ejected from the festival.

For more information on how to enjoy yourself to the fullest whilst taking care of yourself and your friends please head to festivalsafe.com.

 

First Aid

We have a dedicated highly trained first aid team on site for the whole day of the event. If you’ve got any injuries or concerns about your welfare they are more than willing to help.

 

Festival Safe

Whether you’re a first-timer or a hardened veteran, there is something on Festival Safe for everyone. Wondering how you’re going to cope with the toilets? Looking for information on alcohol & other drugs? You’ll find lots of useful information on Festival Safe to make yours a festival to remember – for all the right reasons! More info here.

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