Hello Sheffield!
We’re very excited to be welcoming you to Sheffieldâs Biggest Party đ TRAMLINES 2024 is just around the corner.
Please take a few minutes to read everything you need to know about this yearâs Festival below.
All leadbookers will be sent their e-tickets by See Tickets from the email [email protected] on 16th or 17th July entitled âTramlines Festival 2024 – E-Ticket Orderâ. If you canât find your tickets, please search your inbox or go to tramlines.seetickets.com/customerservice.Â
To speed up your entry we would love you to download your ticket to your phone so it is available offline. The easiest way to do this is to screenshot the ticket. Alternatively, please print and bring your tickets with you (we would prefer it to be on your phone, and save the paper).
EVENT OPENING TIMES
FRIDAY 26th JULY – Gates open 12:00. Last Entry 19:30
SATURDAY 27th JULY – Gates open 12:00. Last Entry 19:30
SUNDAY 28th JULY – Gates open 12:00. Last Entry 19:30
Last entry to queue will be 15 mins prior to gates closing.
BOX OFFICE OPENING TIMES
Box office located at the Penistone Road entrance.
FRIDAY – 12.00 – 19:30
SATURDAY – 12.00 – 19:30
SUNDAY – 12.00 – 19:30
Please be aware that if you arrive during a peak time, you may be asked to enter through a different gate with more capacity. Please allow enough time to access the festival, grab some food/drink, use the facilities and then be able to catch your favourite acts.Â
To avoid queues we recommend you arrive as early as possible and as a minimum before the peak entry times below.
Friday 16:00 – 18:30Â
Saturday 15:00 – 18:30
Sunday 14:00 – 18:30
Tramlines will remain open at least 30 minutes after the headliners finish allowing you time for a final drink at the bar. This means there is no rush to leave and you can avoid the queues leaving the festival.
When leaving the festival, remember to listen to the instructions given by our security and stewards, they are there for your safety. Please also bear in mind that the Festival is in a residential area. Please be respectful of our neighbours, leave quietly and do not drop litter in the streets.
Please use the below gates to enter and exit the festival:
Penistone Road Entrance
Hillsborough Park
Penistone Road
Sheffield
S6 2AN
OR
Middlewood Road Entrance
Hillsborough Park
Middlewood Road
Sheffield
S6 4HA
Re-Entry
Please be aware that there is no readmission to Tramlines Festival after entry, so plan ahead.
As with our previous editions, in line with our 2024 Gold Status award from Attitude is Everything, access customers will be able to make specific arrangements with the Access Manager should they need to leave and re-enter the festival. You can contact them by emailing: [email protected].
Those with unforeseen or emergency circumstances during the weekend should speak to staff at the Customer Service tent. The Customer Service Team will also make arrangements for parents who need to take children home and wish to return to site on their own later, or alternatively pick up their children from school and bring them into the festival. The Customer Service tent is located near the Middlewood Road entrance.
If at the point of search anyone is found to be in possession of drugs, legal highs, pyros or weapons, you will be refused entry and may be arrested.Â
Please donât ruin your Tramlines experience before it gets started. Ahead of the festival we are encouraging everyone to read through the great advice shared by Festival Safe.
The following items are not permitted to be taken into Tramlines and will be disposed of at the point of entry:
All bars, traders, fairgrounds and concessions will be cashless and only accept card and contactless payments.Â
Please note: There will be no cash machines at the festival.
Download the Stagecoach Bus App for full timings and to buy your tickets before you travel! Visit supertram.com for more travel information, and make sure you follow Supertram on Twitter for live service updates throughout the weekend @SCSupertram
Want to plan your Tramlines weekend before you arrive? Now you can!
The official Tramlines Festival 2024 app is now available for download from the App Store and the Google Play Store – it’s completely free! The app lets you access news and festival information, view the festival map, explore the lineup and most usefully plan your time at the festival.
Our aim is to make Tramlines a safe and inclusive space that invites everyone – regardless of gender, race, ethnicity, sexuality or ability to join the party at Hillsborough Park. Our fans and the community we have grown make Tramlines the festival it is today and we ask all festival goers to follow our festival ethos at all times.Â
Alongside the Association of Independent Festivals (AIF), we will be supporting the Safer Spaces campaign and Charter of Best Practice.The campaign encourages festival goers to play an active role in promoting safety by being an Active Bystander.Â
An Active Bystander is someone who responds effectively to harmful behaviour and provides support.Â
The 5 Ds of how to be an active bystander:
DIRECT – directly intervene in the situation
DISTRACT – take an indirect approach to deescalate the situation and interrupt what is happening
DELEGATE – get help from someone else to intervene
DOCUMENT – the situation as it is happening
DELAY – after the incident has happened check in with the person who was harmed.
More information on our sexual assault and harrassment policy can be found on our Security and Safeguarding web page here.
We’re also very excited to partner with L’Oreal Paris this year through their Stand Up Against Street Harassment programme. A training, developed in partnership with Right To Be, that helps people safely intervene if they witness or experience harassment in public spaces. You can take the training by clicking the link HERE.
Festivals are fun. But they can also be overwhelming.
Sheffield Mind will be there for anyone who needs tips, somewhere to chill out for a while, or just a friendly chat. Located near our Welfare tent, the Sensory Area is a calm space to decompress and take some respite from the crowds with an activity corner, comfy bean bags and soothing music.
Sheffield Mindâs qualified and experienced counsellors will be on hand to assist you.
We work very closely with South Yorkshire Police, members of the security services and Counter Terrorism Policing to encourage live music fans to #BeSafeBeSound whilst ensuring our security procedures are up to date and we are following best practice.
Stay alert and look out for each other. If you spot something that doesnât feel right, trust your gut and report it to security staff straight away. Donât leave it to someone else.
More information on the #BeSafeBeSound campaign can be found by clicking the link here.
Ask for Angela
Sometimes you can find yourself in a situation that isnât safe or that makes you feel uncomfortable. If you canât access help from our Welfare tent, our bars operate Ask for Angela, where you can discreetly ask for help from a member of staff if this happens.
Do not purchase tickets from any unofficial channel such as ticket touts operating outside the event and on social media, these tickets will NOT be valid and you will be refused entry.
If you can no longer make the event, you can register your ticket to be sold with our official partner Tixel. Visit the Tramlines Tixel ticket page here. You can sign up to purchase an official resale ticket with our partner Tixel, who provide a safe and easy place for you to purchase a Tramlines ticket from an existing customer.
Tramlines will be completely cashless and will only accept card and contactless payments.
We have a number of bars at the festival selling alcoholic and non-alcoholic drinks. Tramlines operates a âChallenge 25â policy. Please see our ID & Age Restrictions info in the ‘What to bring’ section above.
Please enjoy alcohol responsibly. Do not buy alcohol for persons under the age of 18, if you do so, you risk being ejected from the festival.
The bars will stay open for up to 30 minutes after the headliners finish allowing you time to finish your drinks.
Sometimes you can find yourself in a situation that isnât safe or that makes you feel uncomfortable. If you canât access help from our Welfare tent, our bars operate Ask for Angela, where you can discreetly ask for help from a member of staff if this happens.
Please protect your phones and belongings while at Tramlines. Phone thieves are known to target large-scale music events. Keep your phone in a safe place such as a front pocket. Avoid back pockets or handbags that are easy to enter and arrange a location to meet your friends if you do lose your phone.
Protect your phone by enabling a pin lock and write down all details including IMEI number and any tracker details (such as activating find my iPhone).
If you lose anything at the Festival, please visit the Customer Services tent, located near the Middlewood Road entrance, to log your details/lost item. Our team will be able to reunite you with your property if it has been handed in. Please note, found items will be kept for 2 weeks after the festival, following this all items that can be, will be given to local charities. Any lost phones not reunited at the end of the festival will be handed to South Yorkshire Police. Please be alert and keep your belongings safe at all times.
Official Tramlines merchandise will be available at the festival, this will be located in the Main Arena and next to the Middlewood road entrance. There will also be limited artist merchandise on sale too. If you have pre-ordered merchandise you will be able to collect it from the Merchandise stand in front of the Main Stage, please bring your confirmation email with you.
Tramlines is a family friendly festival, our dedicated family area Into the Trees is located next to the Library stage and offers a range of activities from arts and crafts, circus skills, workshops, story time, kids raves and so much more. You can view the full Into the Trees line up by downloading the official Tramlines AppÂ
There will be two baby nursing areas located next to the welfare tent and within the Into the Trees area, we have nappies of all sizes, baby changing mats, a chair, baby wipes and bins in the baby care tent. Kids meal options are available to buy from most of our food vendors and we allow prams and baby food to be brought into the event.Â
You will also be able to get hot water from the welfare tent if this would help to make up formula/baby bottles.
As well as the app, keep up to date with all Tramlines Festival Information on X by following @TramlinesInfo across the weekend.
We will use this channel to get all the latest Safety Information, Stage Times and Updates – including Traffic updates.
You can also follow our updates on Instagram, Facebook and X, or alternatively email us on [email protected] if you have any further questions.
See you in the park!