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What Do I Do If I Test Positive?

Self Isolate and follow Government Guidance

If you test positive for COVID-19 using an NHS Lateral Flow or PCR test you will need to self-isolate immediately and follow NHS guidance

This means you will not be able to attend Tramlines so please act responsibly, stay at home to protect your fellow festival goers and the wider community.

Please follow the steps below on what to do next:

1. Check your insurance

If you are not able to attend the event, consider contacting your insurance providers (such as home or travel insurance). Many policies provide cover if you are unable to go-ahead with plans due to a medical emergency.

If you purchased Ticket Plan insurance, which was offered when you bought your tickets for Tramlines we would encourage you to get in touch with them. In most cases this will cover you for covid related issues, such as being required to self-isolate. Click here to contact Ticket Plan to claim your refund as per the terms of the scheme. If you have claimed on an insurance policy there is nothing further you need to do in terms of notifying the event.

2. Ticket Rollover Process

If you have NOT purchased Ticket Protection insurance as part of your order, you can fill out this form to register that you were unable to attend the festival due to testing positive for COVID-19 and enter a Ticket Rollover Process.

This form should be completed by the person in your booking party who has tested positive.

Please note: In order to fill out this form it is imperative that the lead booker has filled in test and trace data requested by Gigantic on Friday 16th July and downloaded all ticket(s)

You can find your Order Reference and Barcode Number on your ticket; these should be entered exactly as they are on the ticket.

By filling out this form your entry ticket will automatically become invalid. Any customer who attempts to scan their ticket will immediately be rejected from the process.

The form will be live from 8pm Friday 16th July until 12:00 Sunday 25th July when it will close and no further applications will be accepted.

 

GO TO FORM

 

All form entries will need to be submitted by 11.59 on the day you are due to attend the event.  If you have purchased ticket insurance we strongly encourage you to contact Ticket Plan to claim your refund as per the terms of the scheme instead of filling out this form.Any proportional compensation is subject to reasonable evidence of an NHS administered PCR COVID-19 test. You should order your PCR test immediately from here

We will need to process all requests before we contact you regarding the next stage of this process. Please allow up to 2 weeks until you hear from us.

Please do not contact Gigantic Customer Services or email Tramlines email accounts as this will only slow the process down. All information required by our roll over team will be submitted on the form. If we have any questions/issues we will be in touch with you.

What to do if you are notified to self isolate by NHS Test and Trace?

If you are told to self isolate by NHS Test and Trace over the period you were due to attend Tramlines, you will need to do so immediately and follow NHS Guidance here

This means you will not be able to attend Tramlines so please act responsibly, stay at home to protect your fellow festival goers and the wider community.

Please follow the steps below on what to do next:

1. Check your Insurance

If you are not able to attend the event, consider contacting your insurance providers (such as home or travel insurance). Many policies provide cover if you are unable to go-ahead with plans due to a medical emergency.

If you purchased Ticket Plan insurance, which was offered when you bought your tickets for Tramlines we would encourage you to get in touch with them. In most cases this will cover you for covid related issues, such as being required to self-isolate. Click here to contact Ticket Plan to claim your refund as per the terms of the scheme.

2. Ticket Rollover Process



If you have NOT purchased Ticket Protection insurance as part of your order, you can fill out this form to register that you were unable to attend the festival due to being notified to self isolate by NHS Test and Trace.

Please note: In order to fill out this form it is imperative that the lead booker has filled in test and trace data requested by Gigantic on Friday 16th July and downloaded all ticket(s)

You can find your Order Reference and Barcode Number on your ticket; these should be entered exactly as they are on the ticket.

By filling out this form your entry ticket will automatically become invalid. Any customer who attempts to scan their ticket will immediately be rejected from the process.

The form will be live from 12 noon on Monday 19th July until 12 noon on Sunday 25th July when it will close and no further applications will be accepted.

GO TO FORM


All form entries will need to be submitted by 11.59 on the day you are due to attend the event.  If you have purchased ticket insurance we strongly encourage you to contact Ticket Plan to claim your refund as per the terms of the scheme instead of filling out this form.

Any rollover request due to self isolation is subject to reasonable evidence of:

1. A screenshot of the NHS Test and Trace notification
2. A photo of your photographic ID
3. A photo of you holding the screen shot next to your face

Any proportional compensation is subject to reasonable evidence of your NHS test and trace notification to self isolate.

Please allow up to 2 weeks until you hear from us regarding the next stage of the rollover process.

Please DO NOT contact Gigantic Customer Services or email Tramlines as this will only slow the process down. If we have any questions/issues we will be in touch with you.

Thank you for your cooperation.

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