We have on site 24/7 security and stewards who are there watching over things so that everyone can enjoy the festival as much as possible. Friendly but firm if you need them. They are there to protect you but promise to always be approachable and fair.

Please look after all your valuables during your time at the festival. Remember, your possessions are your responsibility, so only bring what you need – the less stuff you need to keep an eye on, the better.

Bag searches will be conducted upon entry. We ask all customers to only carry a small bag (no bigger than an A4 piece of paper) if absolutely necessary. Anyone found to be in possession of banned substances or items will be refused entry and the appropriate legal action will be taken. In this instance, no refunds will be issued. A list of these prohibited items can be found below:

Prohibited Items

The following items are not permitted to be taken into Tramlines and will be disposed of at the point of entry: 
 

• Illegal Substances / New Psychoactive substances / Nitrus Oxide and/or Whippets and affiliated equipment / Excessive Cigarettes 
• Glass / Aerosols / Gas Canisters / BBQs / Cable ties / Chains and Padlocks 
• Pyrotechnics / Flares / Fireworks / Lasers / Laser pens / Smokebombs 
• Any items which may reasonably be considered for use as a weapon / Sharp Objects / Knives 
• Food (unless for specific dietary requirements or baby food) / Alcohol (sealed water up to 500 ml is allowed) 
• Golf umbrellas / Flags with poles / Chairs / Camping equipment  
• Animals (with the exception of assistance dogs) 
• Large bags (no bags bigger than an A4 piece of paper) 
• Professional camera or video recording equipment (including SLRs and anything with a detachable lens) / Selfie Sticks / Drones or Unmanned Aerial vehicles 
• No Bikes / Skateboards / Scooters  
• No Megaphones / Sound Systems / Drums / Klaxons / Air Horns 
• Balaclava style masks / Hi Vis Jackets / Non biodegradable glitter / Spray Cans 
• Any Goods for unauthorised trading / Any Goods with unauthorised Tramlines logos 

Tramlines Festival is a safe and inclusive space that invites everyone – regardless of gender, race, ethnicity, sexuality or ability to join the party at Hillsborough Park. Our fans and the community we have grown make Tramlines the festival it is today and we ask all festival goers to follow our Tramlines Ethos at all times. View our Ethos HERE.

We are committed to promoting and upholding the best practice to address incidents of sexual assault or harassment. We have a zero tolerance policy towards any kind of sexual harassment or assault and take this issue extremely seriously within our planning and procedures this includes:

• Provision of welfare services
• Close-working relationship with South Yorkshire Police and other relevant agencies
• Training of all staff and contractors 

Alongside the Association of Independent Festivals (AIF), we will be supporting the Safer Spaces campaign and Charter of Best Practice. You can find out more information here. The campaign encourages festival goers to play an active role in promoting safety, with three key messages:

Be an Active Bystander: 

An Active Bystander is someone who responds effectively to harmful behaviour and provides support. 

The 5 Ds of how to be an active bystander:

DIRECT – directly intervene in the situation

DISTRACT – take an indirect approach to deescalate the situation and interrupt what is happening

DELEGATE – get help from someone else to intervene

DOCUMENT – the situation as it is happening

DELAY – after the incident has happened check in with the person who was harmed.

Zero-Tolerance to Assault & Harassment

It’s important to remember that sexual violence is ALWAYS the fault of the perpetrator or perpetrators. If you’ve seen sexual violence happening before and either couldn’t or didn’t act, please know that you are not to blame.

If you or any of your friends experience any kind of sexual assault or harassment you should report it immediately and know that it will be taken very seriously by police and event organisers.

Consent

Consent means agreeing to do something. When it comes to sex, this means someone agreeing to take part in a sexual activity. Any form of sexual contact without consent is illegal whatever the age of the people involved. If you do not give consent and a person still engages in a sexual act, this is sexual assault or rape. Remember you shouldn’t ever feel pressured into any kind of sexual activity. It’s ok to say no or change your mind.

All bags are subject to search on entry. To avoid lengthy queues we strongly advise that you do not bring a bag. Please allow plenty of time for queues, entry procedures, ticket checks and searches.

Bags larger than A4 in size are not permitted.

We operate a Prevent, Pursue, Protect policy. This means, Prevent illegal drugs from getting onto the site, Pursue anyone suspected of supplying illegal drugs, Protect the festival-goers.

Tramlines has a zero-tolerance drug policy. Any illegal drugs will be confiscated and the police may decide to prosecute. New psychoactive substances, Poppers, and Nitrous Oxide are also strictly prohibited and may result in ejection from the event. Searches are a condition of entry to the festival.

We really want all our festival-goers to stay safe at this year’s festival. Please don’t take any risks. You can find out all the latest information on legal highs at www.whynotfindout.org

For more information about how to stay safe head to www.talktofrank.com

If you or any of your friends are feeling unwell you can visit our on-site welfare team who will be able to help you

Festival-goers are permitted to bring 1 x 500ml sealed water bottle or an empty bottle into the Main Stage arena. Free drinking water is provided on-site. Please note taking alcohol into the festival is not permitted. Any alcohol found will be confiscated at the gates. Drinking is not permitted in the queues.   

Challenge 25 

A challenge 25 policy will be in place for all alcohol sales on site. If you look under 25, you will need valid ID to be served alcohol.

Our Welfare Tent is open from open until the festival closes each day and our experienced and supportive staff are here to offer support if you need them.  They can give confidential advice about alcohol, sexual health, mental health and offer support if you want to talk to someone.

The Welfare team is not here to make judgements or get you in trouble. Their service is totally confidential so you can be honest with them about any problems you are experiencing and they will do their best to help you. 

Personal Welfare & Safety

Event stewards are here to help you. Don’t be worried about asking for help in any situation, whether it’s asking for directions or to report something or someone you’re worried about.

Admission to the event is at Ticket Holder’s risk. Tramlines Events Ltd and the Premises Licence Holder will not be held liable for any loss, injuries or damages sustained at the event including damage, theft or losses to property and motor vehicles if the cause is due to the negligence of the ticket holder or the actions of other patrons or thirds parties or force majeure.

Sheffield Mind Sensory Area

In 2023, we partnered with Sheffield Mind to create a Sensory Area at the festival. The sensory area will be for anyone who needs somewhere to relax, regulate or just enjoy a quiet, friendly chat. Located near the Welfare tent, our area will provide a haven for people who identify as autistic, neuro-divergent or sensitive to over-stimulation.

We’ve partnered with Alpine so you can enjoy music to the fullest while protecting your hearing. Alpine’s specialized music filtered earplugs maintain sound clarity and let you feel every beat, hear every conversation, and dance without distraction. These earplugs preserve audio quality while filtering out harmful sound levels, allowing you to experience music the way it’s meant to be heard.

We are working with Counter Terrorism Policing to encourage live music fans to #BeSafeBeSound.

Counter Terrorism Policing is collaborating with the UK’s biggest music venues, arenas and festivals to deliver vital safety advice to the public.

We all have a role to play in keeping each other safe. Your safety is our priority and that’s why we have a comprehensive search procedure and prohibited items policies in place.

You can play your part by trusting your instincts, and if you see something that doesn’t feel right, tell security. Our teams will take every report seriously. You won’t be wasting their time.

Here are some quick tips to help you have a safe and enjoyable time:

• Arrive early, allowing more time for security checks and measures.
• Be patient with security checks. It might seem inconvenient, but they are in place to help you.
• Keep it simple and minimise what you carry. Fewer bags to search will speed up entry.
• Stay alert and look out for each other. If you see something that doesn’t feel right, tell security. Don’t leave it to someone else.
• Don’t leave bags unattended. Never agree to look after a stranger’s bag, no matter how genuine they seem.
• If there is an incident, listen to staff and any announcements.

In an emergency, always call 999.

Have an amazing time, and if you see something that doesn’t feel right, report it to security straight away. Thank you for playing your part. #BeSafeBeSound. More information on the #BeSafeBeSound campaign can be found by clicking the link here.