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Security & Safety

Tramlines is an event for all people, regardless of race, gender, orientation or physical ability. If something or someone makes you feel uncomfortable – no matter how small it seems – you can report it to a member of festival staff and they will work with you to make sure it doesn’t have to spoil the festival for you. Respect your fellow festival-goers and look out for each other. If you see someone behaving badly towards other people, please alert a member of festival staff.

 

Security Measures

Entry

Entry into Tramlines is subject to body and/or bag search. We reserve the right to confiscate items and or remove persons suspected of carrying items that may be used in an offensive or dangerous manner, or carrying out illegal activities onsite.

Security

We have on site 24/7 security and stewards who are there watching over things so that everyone can enjoy the festival as much as possible. Friendly but firm if you need them. They are there to protect you but promise to always be approachable and fair.

Please look after all your valuables during your time at the festival. Remember, your possessions are your responsibility, so only bring what you need – the less stuff you need to keep an eye on, the better.

Bag searches will be conducted upon entry. We ask all customers to only carry a small bag (no bigger than an A4 piece of paper) if absolutely necessary. Anyone found to be in possession of banned substances or items will be refused entry and the appropriate legal action will be taken. In this instance, no refunds will be issued. A list of these prohibited items can be found below:

 

Prohibited Items

  • Illegal Substances
  • Gas canisters & BBQs
  • Weapons
  • Sharp Objects
  • Glass
  • Pyrotechnics / Flares / Fireworks
  • Food
  • Alcohol
  • Golf Umbrellas
  • Flags
  • Animals (with the acceptance of previously agreed assistance dogs)
  • Large Bags – No bags bigger than an A4 piece of paper will be allowed on site
  • Chairs
  • Aerosols
  • Lasers/Laser pens

 

Bag Restrictions

  • All bags are subject to search on entry. To avoid lengthy queues we strongly advise that you do not bring a bag. Please allow plenty of time for queues, entry procedures, ticket checks and searches.
  • Bags larger than A4 in size are not
  • If in doubt, small bags with the dimensions 350mm x 350mm x 450mm (14” x 14” x 18”) are permitted, subject to search.

 

Age Restrictions

14 & Over

Anyone 14 or over is welcome to attend the festival on their own without an adult, however, you will be asked to show proof of age on entry to access the event.

We accept the following forms of ID:

  • Your current passport – photocopies are accepted to gain entry but NOTto purchase alcohol at the bars.
  • Your UK Driver’s Licence or Provisional Licence
  • Citizen Card

Please note we cannot accept other forms of ID.  Photocopies will only be accepted to gain entry but the real document will have to be shown to purchase alcohol.

13s & Under

Anyone 13 & Under must be accompanied by a responsible adult of 21 + to enter the festival.

Challenge 25 Policy

A challenge 25 policy will be in place for all alcohol sales on site.

If you look under 25, you will need valid ID to be served alcohol.

 

Drugs Policy

We operate a Prevent, Pursue, Protect policy. This means, Prevent illegal drugs from getting onto the site, Pursue anyone suspected of supplying illegal drugs, Protect the festival-goers.

Tramlines has a zero-tolerance drug policy. Any illegal drugs will be confiscated and the police may decide to prosecute. New psychoactive substances, Poppers, and Nitrous Oxide are also strictly prohibited and may result in ejection from the event. Searches are a condition of entry to the festival.

We really want all our festival-goers to stay safe at this year’s festival. Please don’t take any risks. You can find out all the latest information on legal highs at www.whynotfindout.org
For more information about how to stay safe head to www.talktofrank.com

If you or any of your friends are feeling unwell you can visit our on-site welfare team who will be able to help you.

 

What to do in an Emergency 

If you witness or are a victim of a crime at the event, please inform a member of our staff, stewards or security personnel who will be easily identifiable on site. The quicker an incident is reported, the quicker we can act.

If you need to contact the South Yorkshire Police to report a non-emergency crime or to provide information on a crime while at the festival, please call 101. In the unlikely event that you are unable to find a member of staff or security, please call 999.

 

Drinks & Food

Festival-goers are permitted to bring 1 x 500ml sealed water bottle or an empty bottle into the Main Stage arena. Free drinking water is provided on-site. Please note taking alcohol into the festival is not permitted.

Festival-goers cannot bring any food into the main arena, we have loads of amazing food vendors at the event with a huge variety of menus.

 

Adverse Weather

Tramlines is situated on Greenfield park land, as such, conditions during adverse weather may become hazardous. Please ensure you bring appropriate footwear and clothing to cater for the possibility of wet, muddy and slippery conditions.

During an electrical storm:

  • Stay away from electrical equipment
  • Take shelter until the storm has passed
  • Avoid contact with any metal support of a structure

 

Festival Safe

Whether you’re a first-timer or a hardened veteran, there is something on Festival Safe for everyone. Wondering how you’re going to cope with the toilets? Looking for information on alcohol & other drugs? You’ll find lots of useful information on Festival Safe to make yours a festival to remember – for all the right reasons! More info here.

 

Personal Welfare & Safety

Event stewards are here to help you. Don’t be worried about asking for help in any situation, whether it’s asking for directions or to report something or someone you’re worried about.

Admission to the event is at Ticket Holder’s risk. Tramlines Events Ltd and the Premises Licence Holder will not be held liable for any loss, injuries or damages sustained at the event including damage, theft or losses to property and motor vehicles if the cause is due to the negligence of the ticket holder or the actions of other patrons or thirds parties or force majeure.

 

Counter-Terrorism 

Terrorist attacks are rare in the UK, but recent events have shown that an attack could happen anywhere and without warning. Staying as calm as possible and knowing how to react in an emergency is important.

  • Arrive early at events to allow time for extra security measures.
  • Be patient with security checks and help the staff to help you. It might be inconvenient but they are there to keep you safe.
  • If you spot someone acting suspiciously, report it to the police or to security staff immediately, don’t leave it to someone else #ActionCountersTerrorism.
  • In an emergency, if you think there is an immediate risk, always call 999 and look around you for help from security or stewards – especially those with radios who can raise the alarm quickly.
  • Don’t leave bags unattended or anywhere they could cause a security scare.
  • Never agree to look after a stranger’s bags, no matter how plausible their story.
  • If there is an incident, please remain calm, listen to staff and any announcements. Organisers will have emergency plans to help you keep safe.
  • During an incident, people sometimes think that filming on phones would be good to provide evidence for Police but your safety is always the main priority, do not put yourself at risk.
  • Always keep some charge in your phone so that you can make a call or be contacted in an emergency

Remember, the chance of being caught in a terrorist incident is small but if it happens – RUN, HIDE, TELL.

 

Smoking

Smoking is not allowed in the marquees but is everywhere else on the site. Please try to throw your stubs in the bins though – we’ve yet to find someone who enjoys picking them up!

 

First Aid

We have a dedicated highly trained first aid team on site for the whole day of the event. If you’ve got any injuries or concerns about your welfare they are more than willing to help.

 

Fencing

The site fencing is in place to protect everyone at the event. Tampering with it is forbidden and may result in ejection from the event.

Accessibility